Returns

Returns Policy | hoggisleep

hoggisleep — Customer Policy

Returns Policy

We want you to sleep well — and stand behind every mattress we make.

30 Days from delivery
USA All states covered
10yr Warranty backstop

Overview

We offer a 30-day return window from the date your mattress is delivered. If you're not satisfied, contact us and we'll walk you through the return process. Returns must meet condition requirements outlined below.

After 30 days, our 10-Year Full Replacement Warranty covers manufacturing defects and sagging greater than 1.5 inches. See our Warranty page for full terms.

Return Eligibility by Condition

Item condition Eligible? Notes
Unopened / sealed in original packaging ✓ Yes Full refund less return shipping cost
Opened, unused, resaleable condition ✓ Yes Refund less return shipping and up to 20% restocking fee
Used — slept on, in good condition Case by case Contact us before initiating return. Condition assessed on receipt.
Soiled, stained, burned, or damaged Not eligible Mattresses returned in this condition cannot be refunded
Specialty mattresses — important to know Our semi truck, RV, and sleeper sofa mattresses are custom-sized products. Once compressed and expanded, they cannot be re-compressed for return shipping using standard methods. Please contact us before initiating a return — we'll work with you to find the best path.

How to Initiate a Return

1
Contact us first
Do not ship the mattress back without contacting us first. Email contact@hoggisleep.com or reach out through the platform you ordered on (Amazon, eBay, Walmart). Include your order number and the reason for your return.
2
Receive your return label
We'll send you a prepaid return shipping label. Do not use a label generated by the marketplace platform — use the label we provide to ensure your return is tracked and processed correctly.
3
Pack and ship
Repackage the mattress as securely as possible using the original packaging if available. Attach the return label and drop off at the carrier location specified on the label.
4
Refund issued on inspection
Once we receive and inspect the mattress, your refund is issued within 3–5 business days to the original payment method. Return shipping cost is deducted from the refund when the return is buyer-initiated. Restocking fees, if applicable, are communicated before the return is authorized.

What We Cannot Accept

Returns initiated after 30 days from delivery date are not eligible. If you have a defect or structural issue after the return window, please file a warranty claim — that is the appropriate path for long-term product concerns.

We cannot accept returns on mattresses that have been soiled, stained, burned, or physically damaged after delivery. We photograph every mattress before it leaves our facility. Items returned in materially different condition than shipped will not receive a full refund.

Returns initiated without contacting us first — including mattresses shipped back using a carrier-generated label we did not provide — may not be eligible for a full refund and cannot be guaranteed to reach the correct facility.

Wrong Item or Manufacturing Defect

If you received the wrong item or your mattress has a visible manufacturing defect — splitting, cracking, or structural failure — contact us immediately at contact@hoggisleep.com. We will arrange a full replacement or refund at no cost to you, including return shipping.

Defects discovered after the 30-day return window are handled under our 10-Year Full Replacement Warranty.

Questions about a return? Email contact@hoggisleep.com — a real person reads every message and responds within 1–2 business days.